Careers

Careers

Join the DL Manufacturing Family

DL Manufacturing is a recognized leader in the loading dock industry. We design, manufacture, install, and service several lines of quality products for our Fortune 500 clients.

Committed to excellence. To achieve this, we have combined good people with a state of the art facility to proudly deliver proven value and exceed customer expectations.

We offer competitive compensation, excellent benefit packages, the opportunity to grow, and a fun, friendly, and dynamic work environment.

Online Application

Job Openings

APPLY ONLINE

FIELD SERVICE TECHNICIAN

The FIELD SERVICE TECHNICIAN works as part of a team installing & servicing commercial overhead doors & other loading dock equipment at customer sites within a multi state geographic region. We are looking for an enthusiastic self-starter who enjoys travel, working with people, excelling at meeting customer expectations and who can work successfully with minimal supervision.

DL MANUFACTURING is the industry leader in inventing, designing and building unique, patented loading dock products for Fortune 500 companies that upgrade safety and productivity. We use gifted people from Engineering, Production, Sales, FIELD SERVICE, every department in the organization to help lead the way in meeting these goals. If you are looking for more than just a job, if you are looking to be part of a skilled and committed team and make a difference at work, this is the place to be.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Professionally install DL Manufacturing overhead doors and other products at customer sites.
  • Conduct maintenance, troubleshooting and service calls at customer locations.
  • Conduct product inspection in the field.
  • Work with clients throughout the installation process in order to meet client’s performance expectations and train customer employees on operation and maintenance of the product.
  • Demonstrate excellent technical, customer service & communication skills on the job.
  • Troubleshoot product performance issues and resolve customer questions and concerns.
  • Act as technical liaison during the selling and installation processes. Perform QA following installation of new products.
  • Collaborate with management to evaluate product performance and to recommend refinements and improvements of all components.
  • Field Service Techs travel and work within a multi state geographic region.

     

REQUIRED SKILLS, ABILITIES, & EXPERIENCE:

  • 1-3 years of field service, installation or light duty construction experience.
  • Ability to read technical drawings.
  • Ability to drive fork lift / Scissor lift.
  • Ability to lift 80 lbs and use heavy tools.
  • Strong organizational & problem-solving skills.
  • High energy, organized & self motivated. Able to work well independently.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting skills.
  • Previous welding & light metal fabrication experience a plus.
  • Strong analytical and negotiation skills.
  • Must possess a valid driver’s license.

     

Pay Rate: $22.00 – $35.00 per hour (Service), $18.00 per hour (Travel)

DL Manufacturing offers competitive pay, a generous per diem and a comprehensive benefits package. 

EOE

PRODUCTION ASSEMBLER

DL Manufacturing is a recognized industry leader in the design, manufacture and installation of products for the loading dock. We are committed to improving safety and productivity on the loading dock working with Fortune 500 companies with some of the most innovative products in the industry.

The PRODUCTION ASSEMBLER works as part of a team assembling products including commercial overhead doors, safety chocks, lights,
and fans.  The Assembler inspects the assembled products to ensure they meet quality standards and packs them for shipment.

If you are looking for more than just a job, if you are looking to
be part of a talented and committed team and make a difference at work, this is the place to be.

We offer competitive pay, a comprehensive benefits package
including health, dental, vision, company paid life insurance and short-term and long-term disability insurance and paid training.

We are hiring for 1st shift (6:00 a.m.-2:30 p.m., M-F).

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Assemble various DL Manufacturing products, accurately and efficiently, using hand or power tools.
  • Program and/or test control boards.
  • Meet production metrics to achieve order goals in a fast-paced team environment.
  • Maintain safe and clean working environment by complying with safety procedures, rules, and regulations, reporting non-compliance and/or defective materials to supervisor.
  • Prepare product for shipping – pack finished goods into correct packages and boxes, place finished goods on designated pallet.
  • Assist in cycle counting inventory.

REQUIRED SKILLS, ABILITIES & EXPERIENCE:

  • Able to use various hand-held, cordless and air operated tools.
  • Experience with JIT manufacturing.
  • Previous manufacturing experience preferred.
  • Lifting up to 49 lbs.
  • Able to stand for up to 90% of the work day.
  • Able to bend, reach, lift above shoulders, grasp, pull, push, hold objects.
  • Experience working with various computer programs.
  • Excellent communication & interpersonal skills.
  • Valid Driver’s License.

Pay Rate:  Starting at $18.00/hr

EOE

 

Customer Service Representative

Are you someone who thrives on helping others and enjoys working behind the scenes to keep things running smoothly? DL Manufacturing is looking for a CUSTOMER SERVICE REPRESENTATIVE who can deliver exceptional customer experiences while providing critical support to our sales team.

If you’re organized, proactive, and love being the go-to person who makes everything click – this role may be for you. 

DL Manufacturing is an award-winning industry leader in the design and manufacture of patented loading dock equipment for Fortune 500 companies across North America. Known for innovation, quality, and a team-first culture, we are experiencing strong growth and are expanding our internal team to support the next phase of our success. At DL, the little details matter – and so do our people. 

JOB SUMMARY

The CUSTOMER SERVICE REPRESENTATIVE is responsible for handling customer inquiries, supporting sales representatives, resolving issues, and providing product or service information to ensure a positive customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Build strong relationships by providing friendly, timely, and accurate support.
  • Manage shared email inbox and phone orders, ensuring timely response and accurate processing.
  • Prepare and deliver accurate quotations based on customer needs and product specifications.
  • Process order entry for all parts and equipment orders received.
  • Set up and maintain customer accounts within the web store platform.
  • Manage RMA (Return Merchandise Authorization) requests and warranty inquiries, ensuring prompt resolution and customer satisfaction.
  • Leverage company historical data and online research tools to identify and qualify prospective leads in support of Sales Representatives.
  • Lead or contribute to special projects, including new customer research, website updates, and web store enhancements.
  • Coordinate with internal teams to ensure seamless order fulfillment and customer satisfaction.
  • Meet performance metrics (response time, resolution time, customer satisfaction).
  • Escalate complex issues to management when necessary.

REQUIRED SKILLS, ABILITIES & EXPERIENCE:

  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Basic computer skills.
  • Ability to handle a high volume of inquiries.
  • Patience and empathy.
  • Problem-solving.
  • Attention to detail.
  • Team collaboration.

Pay Rate:  $20.00-$22.00 per hour
Work Location: In Person

EOE

 

DL Manufacturing